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1. You may return the goods purchased through Craffts.com within seven days from the date of the receipt of the goods. In case you wish to return any goods, you shall have to call our customer service number at +91-9958101740. The goods must be returned in original pack as delivered by us along with the original label, seals, tags, stickers etc. The returned goods must not be damaged, altered, used, torn or worn out in any way. Under these situations, the goods may not be accepted by us. The charges for shipping the returned goods as well as handling charges shall be borne by you. We do not refund any amount for any returns. You will be issued a voucher/coupon/credit for the value of the refund, along with a voucher/coupon/credit for the value of Rs.100 towards your shipping costs, which can be availed for further purchases at Craffts.com within three months.
2. Manufacturer’s warranty and guarantee applicable on all products.
3. The goods shall not be accepted, if returned after seven days from the date of the receipt of the goods. We do not except return for certain goods like Lingerie, Flowers, Food & Beverages and Health & Beauty products.
We do not accept returns, exchange or refunds for any international delivery/shipment.